Possible Reasons for a Delayed Transaction
A transaction may take longer than the estimated processing time due to the following reasons:
1. The transaction was made outside Alipay’s operating hours.
Please check the transaction status again on the next business day.
2. Alipay is currently reviewing the transaction and may require additional information or supporting documents from the recipient.
Please check with the recipient to see whether Alipay has contacted them.
3. Alipay is currently reviewing the transaction and may require additional information or supporting documents from the sender and TrueMoney.
Please wait for further updates or contact customer support for assistance.
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