What is the Overseas Transfer Service by TrueMoney? TrueMoney lets you transfer money to 44 countries, and we’re growing to reach even more places! 1) Lower costs with...
Sender eligibility criteria To use our international transfer service, you must: 1) Be a Thai citizen or foreign residents with the right to...
Destination countries, account type, and receiving methods Destination account type (individual or business account) and payout methods (bank account, e-wallet or cash pickup) depend on destination countries...
Required information for making a transfer The information required for a transfer depends on the destination country, destination account type and payout methods. TrueMoney recommends to...
How to transfer money via TrueMoney’s Overseas Transfer service Steps to transfer to a new destination accountSee How to Make a Transfer
Collecting a cash-pickup transfer The receiver can collect cash by presenting their pickup code and ID at any designated cash pickup location in the...
Estimated timeframe to receive the money You can check the estimated timeframe for funds to be credited to the receiver’s account or made available for cash...
Exchange rate for a transaction TrueMoney provides you with real-time exchange rate from Thai Baht (THB) and the destination currency in order to offer the...
Exchange rate comparison TrueMoney provides a comparison of exchange rates and fees between TrueMoney and other service providers in the market to help...
Getting a transaction receipt You can access the receipt by going to the “History” menu from TrueMoney home screen > Transction History. If the...
Checking the transfer limit Your transfer limit depends on the destination country, payout method and your identity level in the TrueMoney app.1) To view...
Cancelling a transaction Please note that once you confirm the transaction, TrueMoney sends the funds immediately to the receiver’s bank, and cancellation is...
Encountering an issue with a transaction If the customer enters incorrect receiver account information: Note:
Checking the overseas transfer status To check the transaction status go to “Overseas Transfer” 1) If the transaction status is “In Progress,” it means the...
Contact Us You can contact TrueMoney Customer Care by:Calling 1240 (Operating hours apply)Using Live Chat (Available 24/7).