To check the transaction status go to “Overseas Transfer”
1) If the transaction status is “In Progress,” it means the transaction is still being verified and processed by the recipient’s bank or service provider.
2) If the transaction status is “Unsuccessful,” it means the transaction was rejected, and a refund is currently being processed to your wallet. Possible reasons include:
– Incorrect receiver account information
– The receiver’s account is inactive
– The receiver’s account is not authorized to receive international transfers
| Transaction Status | Send to a Bank Account | Send to an e-wallet | Cash Pickup |
| Pending | TrueMoney has sent the transaction to the recipient’s bank/ service provider and is awaiting confirmation. The bank may take some time to verify the transaction before crediting the recipient’s account | TrueMoney has sent the transaction to the recipient’s bank/ service provider and is awaiting confirmation. The bank may take some time to verify the transaction before crediting the recipient’s account | TrueMoney has sent the transaction to the recipient’s bank or service provider. The recipient can collect the money after 2 hours from the time the transaction is initiated |
| Success | The recipient’s bank or service provider confirms receipt of the transaction, and the funds will be processed for disbursement. It will take time until the fund is credited to the recipient account after the status change. Please contact the recipient to check. | The recipient’s bank or service provider confirms receipt of the transaction, and the funds will be processed for disbursement. It will take time until the fund is credited to the recipient account after the status change. Please contact the recipient to check. | The recipient has successfully collected the money . |
| Rejected | The transaction failed due to conditions not being met or system errors. TrueMoney will refund the transaction amount to your wallet. | The transaction failed due to conditions not being met or system errors. TrueMoney will refund the transaction amount to your wallet. | The transaction failed due to a system error, failed verification, or the receiver not collecting the funds within the specified period (30 calendar days). TrueMoney will refund the transaction amount to your wallet. |
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