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Refund channels and periods in case of unsuccessful payment at the store

If your payment at the store is unsuccessful but the balance is deducted from your account, you will receive an automatic refund according to the below details. You can check the transaction history at the menu “History” in the Home page of TrueMoney app.

Payment ChannelsRefund Channels and Periods
WalletWallet, within 5 working days
Bank accountWallet, within 5 working days
Credit cardCredit card limit, within 15 working days
Debit cardDebit card limit, within 45 working days
Pay NextPay Next credit limit, within 5 working days
Pay Next ExtraPay Next Extra credit limit, within 5 working days
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